We warranty all of our products from manufacture defects for 60 calendar days after delivery of the product. If you feel you received a defective product, visit the Contact Usportion of the website to fully outline and describe the issue. Once validated, you will be provided an RMA# (Return Merchandise Authorization Code) to track the return.
iMobileDoctor does not provide credit or compensation for installation labor for customer installed parts. Customer is responsible for shipping costs back to iMobileDoctor. Cracked LCD and glass digitizers are not covered by this warranty return policy. RMA# must be clearly labeled on the outside of the shipping package.
Refund/Return Policy
Original sales receipt and a valid RMA# (Return Merchandise Authorization Code) must accompany returns. The RMA# can be obtained by sending an email to customer service at support@iMobileDoctor.com.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
Without showing signs of wear or damage in any way
Within 7 calendar days of the delivery date (after 7 days no returns are allowed)
Unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs. Visit the Contact Us portion of the website to request an RMA# for the return.
